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After-sale Service

TI-HAN customer service is a customer-centered, high-efficiency, whole-process operation positioning, with strong competitiveness of the service of emotional, standardized, characteristic as the direction of efforts, the company in the pre-sale, sale and after-sales software, hardware construction, the pursuit of continuous improvement. In terms of information construction of service, the company to implement CRM customer relationship management (CRM) system, the construction of a unified customer relationship management (CRM) platform, resources, market research, sales process for customers, customer service management to seek the best operation way, using scientific analysis method, record a complete service process, reduce costs and improve customer satisfaction for the enterprise to provide comprehensive solutions. In terms of the construction of service hardware facilities, the company plans the "global service Distribution Center", which serves as the customer service platform of TI-HAN Company, including customer service training center, spare parts distribution center, etc., to provide hardware facilities and logistics guarantee for global services.

Quality assurance: quality in accordance with the unified standard production and testing, in line with the requirements of the drawings, and the original machine parts of the same quality. Distribute all pure parts and accessories of TI-HAN heavy Industry products uniformly, and sell them at the same price all over the country to safeguard the interests of TI-HAN users and consumers.



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